Q. How long will I have to wait for an appointment with a Counsellor?
A. You will be offered an appointment as soon as a Counsellor becomes available. As there are a number of counsellors working for EBS there is not usually a wait of more than two to three weeks.
Q. What happens if I can’t pay one week?
A. You do have a week in hand payment so talk to your counsellor at the beginning of your session. If you use the week in hand you will be expected to pay double the following week so you again have a week in hand.
Q. Will I still be seen if I arrive late for an appointment?
A. Talk about this at your first session. If it is only a few moments late then this will not be a problem. If it is 15 mins or more then the session may need to be cancelled as it is not beneficial to the client to start a session really late and so not be able to meet the client’s needs.
Q. Will I still have to pay if I cancel an appointment?
A. If you need to cancel an appointment, please give as much notice as possible and your appointment will be rearranged. If you are unwell on the day, again please contact your Counsellor as soon as possible. If you do not notify your Counsellor that you will not be attending then you forfeit the week in hand money that is held by EBS.
Q. What happens if I really cannot build a relationship with my Counsellor?
A. This should first be talked through with your Counsellor and hopefully, the problem can be resolved. If it cannot be resolved then your counsellor or yourself can take the problem to the Counsellor’s supervisor or to one of the EBS Trustees. If necessary you may be able to see a different Counsellor.
Q. Will I be able to change the amount I pay if I find it is too much for me to manage after a few weeks?
A. If you are finding the payments difficult the amount can be renegotiated with your Counsellor.
Q. What happens if after my allotted number of sessions ends I feel I still need further help?
A. Again this should be talked through with your counsellor. It may be possible to offer further sessions or to put your name back on the waiting list. Your counsellor will help and advise you.